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Most flight attendants are not exactly high fliers The pay is far from lofty, they are faced with work restrictions and requirements that only a union buster could love, and then they have to put up with the likes of you, me and much worse in the course of a normal day Heather Poole walked the mean aisles of our mostly national airways for fifteen years and has some tales to tell She writes in a breezy, easy to read style, and does try to keep it light But there is enough material in the u Most flight attendants are not exactly high fliers The pay is far from lofty, they are faced with work restrictions and requirements that only a union buster could love, and then they have to put up with the likes of you, me and much worse in the course of a normal day Heather Poole walked the mean aisles of our mostly national airways for fifteen years and has some tales to tell She writes in a breezy, easy to read style, and does try to keep it light But there is enough material in the unpleasantness these men and women have to cope with that she offers an eye opening view into what it means to actually be a flight attendant It begins with a seven week Barbie Boot Camp that reminded me a bit of Cool Hand Luke No box involved, but many, many ways to be invited to take a seat outside the facility Fall asleep in class, you re out Late for class, you re out Look out an exit the wrong way during a drill, and buh bye, and so on She also offers slight views on her co workers, ranging from disappointment to admiration Poole is far too perky to really dish dirt and fess to despising anyone If you are looking for juice on famous passengers, you might have to change seats to row Z, the one in the hangar behind the plane, cuz that sort of thing just won t fly here She does offer a few instances of no names please oddities among the well known set, and does have some kind things to say about a few celebrities No name phobia there She was particularly taken with how kind Mark Cuban was on her two shifts working his private jet, and gushes about the excellent manners of the members of his basketball team who were on one of those flights HeatherPoole image from Medium.comThere are some amusing tales of how the ladies cope with living on fruit picker wages, while having to find housing in not so fruit picker rental markets like NYC.You will learn a lot about the actual work involved in tending to passengers on a flight, about the hierarchy within the profession, and some surprising details about flying Hint ask for your own can when getting diet coke For some reason it holds its fizziness long enough to take forever for your attendant to pour There are dating tales here, but nothing actually steamy And some passing refs to some unnamed mile high club members You will pick up some terminology that may or may not come in handy My favorite was the term air mattress, which refers to Cockpit Connies who have been issuing an excessive number of boarding passes.And if you have it in mind that many flight attendants get into the profession in order to elevate their marriage prospects, you get a free upgrade But others are there for the travel benefits primarily And when your attendant is boasting about her grandchildren I doubt she is hitting on you.In short, this is an informative, fun, enjoyable book It will make you appreciatewhat the attendants on your next flight have to put up with Be nice to them So put your book into an upright position, turn on your reading light and enjoy your flight EXTRA STUFFLinks to Poole s personal, Twitter, Instagram, and Facebook pagesYou should know that her FB page was last updated in 2015Came across this article recently February 27, 2020 A lot of us are suffering The dark side of the flight attendant lifestyle By Natasha Frost The skies are remain so friendly Life s a bitch and then you fly Heather Poole tells you what her life is like as a flight attendant Some details were very enlightenting For instance flight attendants only get paid for time they are actually in the air So when our plane is stuck on the runway, they are bummed out about that, too Other aspects of this book were news to me, but just seemed odd Like how anxious the author was about getting the drink service right There are practically whole chapters devoted to her drink service anxiety Lady, I do not c Heather Poole tells you what her life is like as a flight attendant Some details were very enlightenting For instance flight attendants only get paid for time they are actually in the air So when our plane is stuck on the runway, they are bummed out about that, too Other aspects of this book were news to me, but just seemed odd Like how anxious the author was about getting the drink service right There are practically whole chapters devoted to her drink service anxiety Lady, I do not care Keep your four ice cubes and three splashes of Diet Coke But despite my feeling that some of her drama was trivial, I finished this book with a stronger understanding of why we need flight attendants It s not because passengers get thirsty, or need to be reminded to fasten our seatbelts It s because you can t put any group of 100 adults in a confined space without there being some kind of problem s , and somebody needs to be the playground monitor Sad fact If you re thinking about an exciting career in airborne customer service, this is the book for you If, like me, you are not considering becoming a flight attendant, it is hard to explain why you would even pick this book up, much less read quickly through it in fascinated excitement, as I just did.I guess this book answered a question that we all must have asked, but never really pursued, as we are served a diet coke or commanded to take our seats Who are these people What are their lives lik If you re thinking about an exciting career in airborne customer service, this is the book for you If, like me, you are not considering becoming a flight attendant, it is hard to explain why you would even pick this book up, much less read quickly through it in fascinated excitement, as I just did.I guess this book answered a question that we all must have asked, but never really pursued, as we are served a diet coke or commanded to take our seats Who are these people What are their lives like Heather Poole provides the real deal, the inside scoop on the glamorous flight attendant life style And, man, is it ever not glamorous Who would do this work And why You know how much flying sucks OK, now imagine that it s your job, and you do it for 30 or 40 hours a week, and have to smile and pretend you like it Then imagine you get paid really badly, and have to hot bunk it share a bed in dingy flop houses spread around the country where fellow attendants come and go at all hours of the night Now imagine the passengers, the whining, complaining, needy, rude mass of humanity, who hate flying as much as any sane person would, and who you must passify, calm, and herd Then imagine the polyester uniform you must wear, and the hair and makeup codes you must conform to.If you do this kind of work, you do get travel benefits Sort of But they don t sound very generous, and of course every time you use them you have to do what Get on another stinking aluminum tube and fly No, ladies and gentlemen, this is a truly awful way to make a living, and we can only shake our heads in wonder at Ms Poole s excited telling of adventures and misadventures over her 15 year career in the sky Good on her, for creating a very readable memoir She s got some real war stories I loved the awfulness of the life she described But I don t think she thinks her life is awful I believe that she thinks it s been a rollicking good ride I guess that s what you d want your flight attendant to feel that this is a pretty good life, all things considered So it s all good Thank you Heather Poole for sharing your experience of work I had just finished Heather Poole s memoir, Cruising Attitude Tales of Crashpads, Crew Drama, and Crazy Passengers at 35,000 Feet, when the news broke about the Jet Blue pilot who had a breakdown on his flight from New York to Las Vegas After reading Heather s book, you kind of understood how this happened.Poole began her career on a regional airline, SunJet, that offered a 69 flight from Dallas to Newark, Ft Lauerdale and Long Beach The airline was often filled with unattended minors shutt I had just finished Heather Poole s memoir, Cruising Attitude Tales of Crashpads, Crew Drama, and Crazy Passengers at 35,000 Feet, when the news broke about the Jet Blue pilot who had a breakdown on his flight from New York to Las Vegas After reading Heather s book, you kind of understood how this happened.Poole began her career on a regional airline, SunJet, that offered a 69 flight from Dallas to Newark, Ft Lauerdale and Long Beach The airline was often filled with unattended minors shuttling back and forth between parents and grandparents, and one flight Poole flew had 12 unattended minors She joked that the planes were literally held together with duct tape on seats, in the galley, etc.She eventually moved on to a bigger airline, and she gives the reader a fascinating insight to the world of flight attendants The first step was flight attendant school, or as Poole called it Barbie Boot Camp , which lasted for two months Each day, fewer and fewer people would be at school it reminded me of Demi Moore in the movie G.I Jane, where recruits would disappear without a word.Poole made a good friend in Georgia, a gorgeous Southern belle who had always dreamed of being an flight attendant Her roommate was a Texas gal named Linda, who was a grandmother Heather had her doubts about Linda, but they became friends too.I learned many interesting facts about flight attendants For example, they do not get paid until the plane backs away from the gate While you re boarding and they are welcoming you and helping with your bags, they are not being paid I think that is just plain wrong.They must find crashpads to stay in, usually rented rooms in homes near their base airport Heather and Georgia lived in a home owned by a Russian cabbie, where they shared a room with four other women, and there were three other bedrooms set up in similar fashion upstairs And only one bathroom It sounds almost like living on a submarine to me In fact, some people did have a bed sharing agreement, like a submarine There were even some flight attendants who lived in RVs in the employee parking lots at JFK airport.Poole attempts to explain the reserve system, which sounded like the equivalent of hospital residents on call system, but I didn t quite understand all of the intricacies of it It is very involved, and the first time Heather was called to work on reserve, she messed it up and almost got fired, as she was on probation and could be fired for any small infraction.In the 1970s, flight attendants averaged 18 months of employment, because they must be single and childless Today, they last either a few months or an entire lifetime there seems to be no middle ground.Most attendants take the job for the travel passes the ability to fly for free or for a very reduced rate They can also have a few family members or friends fly for free For the low pay and sometime abusive conditions, I m not sure it s worth it Some of her stories of horrible passengers made me cringe How can human beings act like that Poole is a terrific writer her book reads like a good novel She tells her story with humor and pathos, and there s even some tension thrown in for good measure I raced through the book, and it gave me a new appreciation for flight attendants.One thing she said that stuck with me is that flight attendants appreciate hearing a please or thank you I think that it is only fitting that I end by saying thank you to Heather Poole for writing this informative and entertaining memoir Fun read I now know a lotabout the airline industry andspecifically, the job duties and lifestyles of flight attendants in general. This one pleasantly surprised me with its warmth and impressed me with its depth Although I d had the title on my To Read list for a while, I thought that it would be a series of vignettes and nightmare stories about various encounters with the air traveling public To be sure, there are some of those moments However, the majority of the content is so muchengaging First off, if you are expecting a tell all book recounting the outrageous antics of the rich and or famous, you won t This one pleasantly surprised me with its warmth and impressed me with its depth Although I d had the title on my To Read list for a while, I thought that it would be a series of vignettes and nightmare stories about various encounters with the air traveling public To be sure, there are some of those moments However, the majority of the content is so muchengaging First off, if you are expecting a tell all book recounting the outrageous antics of the rich and or famous, you won t find what you want here The only times that the writer will name drop is when the story is favorable So, Robert Redford is mentioned by name, along with how pleasant and unassuming he was during his flight Others who are rude and expect non stop star treatment have their antics described, but the identities are left for the Reader to contemplate In fact, although the writer has experience as a flight attendant on two airlines, only one is mentioned by name as it is no longer operating There are many clues as to the identity of the larger carrier if the intrepid Reader wishes to pursue them, though The book really shines in three areas The first is the servant mentality view held by much of the air traveling public about flight attendants Essentially, the behavioral attitudes roughly equate to those I ve seen toward the wait staff in most restaurants A very high percentage of flight attendants are college graduates and a fair amount are career changers Although there may have been an early fantasy of living the part of a glamourous world traveler, those folks who are so out of touch with reality would be weeded out very quickly Those who stay appreciate a lifestyle of flexibility as opposed to one of static routine I took special note of the writer s comment regarding how few passengers will look her in the eyes during conversation, and the rarity of the words Please and Thank you When I was growing up, that was simple etiquette It is a sad commentary on the American air traveling temperament The second area is an intriguing and nerve wracking overview of the hiring and training process It is astonishing how easy it is to be released from employment as a flight attendant, especially during the training process Many of us outside of the airline industry worry about layoffs Flight attendants can worry about forgetting a key step in a procedure or notifying a higher up in exactly the right manner I ve received many kudos for my performance over the years, but I don t think my poor brain would take me through even two weeks of flight attendant training These folks have to be sharp and I mean in muchthan appearance The third area is in helping us to understand the lifestyle If a person wants to make a career as a flight attendant, there is very little ability to make plans with any level of security or certainty The writer makes the case that it is almost the same as being an on call doctor Maybe you ll have a full night s sleep Maybe you won t Maybe you ll be there for your sister s wedding Maybe you won t For someone outside of that system, it is very difficult to understand the inability to plan Many of us would interpret it as trying to reach someone who doesn t care That is also why it is such a challenge to have on going, meaningful relationships Without seniority, there is not a lot of certainty Many people still have the view that the life of a flight attendant must be a sexual free for all After all, they can have their pick of the desirable passengers after every flight, can t they And what about the crash pad dorm room settings where the sexes can mingle Well, for those who wantof those stories, my suggestion would be to look at back episodes of the British television series, MILE HIGH Although there are hook ups, the writer is quick to assure us that regulations, fear of stalkers, and just plain being tired are deterrents to such frequent frolics Once again, my mouth dropped open as I read that there are passengers who complain that some flight attendants are not attractive enough to the flight attendants I don t think that type of behavior would be tolerated in a Playboy Club CRUISING ATTITUDE is definitely a book I recommend It isn t an apology, and it isn t attempting to paint flight attendants as being better than their peers At the very least, you ll come away with an appreciation andrespect for the people who work to see that we arrive at our destination safely At the most well, at the end of my next flight, I have every intention of meeting the gaze of the flight attendant at the door and sincerely intoning, Thank you so much I don t know what I expected, but it certainly wasn t a book that readslike a mass email Christmas letter I m sure Heather Poole is a nice enough person, but she relates her story in a way that kept reminding me of those books about girls who make bad decisions all written by John Benton and serving as book commercials for the Walter Hoving home Everything is hands up, finger flapping SCANDALOUS but not really She tries to drop bits of gossip about celebrities in first class but t I don t know what I expected, but it certainly wasn t a book that readslike a mass email Christmas letter I m sure Heather Poole is a nice enough person, but she relates her story in a way that kept reminding me of those books about girls who make bad decisions all written by John Benton and serving as book commercials for the Walter Hoving home Everything is hands up, finger flapping SCANDALOUS but not really She tries to drop bits of gossip about celebrities in first class but the shocking revelations aren t shocking and the descriptions are so insanely vague that it all rings perhaps not entirely made up, but certainly exaggerated.It was a fun read to pass the time on the bus though and I ve been bowling tonight so I m in a pretty good mood We ll give one star for short chapters, another for her cheesy breathless writing which makes me want to read Sherri and Debbie again Finally the third well, just to be nice I guess That s what a night of bowling and beer will do to a book review *E-PUB ⇜ Cruising Attitude: Tales of Crashpads, Crew Drama, and Crazy Passengers at 35,000 Feet ⇜ Real life flight attendant Heather Poole has written a charming and funny insider s account of life and work in the not always friendly skies Cruising Attitude is a Coffee, Tea, or Me for the st century, as the author parlays her fifteen years of flight experience into a delightful account of crazy airline passengers and crew drama, of overcrowded crashpads in Crew Gardens Queens and finding love at , feet The popular author of Galley Gossip, a weekly column for AOL s award winning travel website Gadling, Poole not only shares great stories, but also explains the ins and outs of flying, as seen from the flight attendant s jump seat What a great book Though it s a memoir, it s well done The narrator SHOWS us and transports the reader into the airplane, crashpad, terminal, bar There s no telling here I was thoroughly entertained and I was laughing so hard during much of it that my husband demanded to know what was so funny, and I had to read passages aloud to him.Just some of the content her early days as a flight attendant with an airline that actually used duct tape on the seats, flight attendant training, skirt leng What a great book Though it s a memoir, it s well done The narrator SHOWS us and transports the reader into the airplane, crashpad, terminal, bar There s no telling here I was thoroughly entertained and I was laughing so hard during much of it that my husband demanded to know what was so funny, and I had to read passages aloud to him.Just some of the content her early days as a flight attendant with an airline that actually used duct tape on the seats, flight attendant training, skirt lengths and what they symbolize, why you shouldn t date pilots, her own dating experiences with pilots, flying standby been there , flight attendant breakdowns, problem passengers, finding a place to live in NYC, the horrors of flying the Miami New York or the Vail flight full of fur coats, and last but not least, working and living with her mother Full review and funny quotes on Book Babe I enjoyed thisfor the technical stuff about flight attendant training than for the stories of Poole s personal life It s interesting to remember that flight attendants aren t just sky waitresses they re actually there to save us all in the event of an emergency Or throw pop cans at terrorists, as one of her colleagues would have it It s also interesting to wonder where along the line as a people we decided it was acceptable to treat people as badly as we treat these folks Screaming th I enjoyed thisfor the technical stuff about flight attendant training than for the stories of Poole s personal life It s interesting to remember that flight attendants aren t just sky waitresses they re actually there to save us all in the event of an emergency Or throw pop cans at terrorists, as one of her colleagues would have it It s also interesting to wonder where along the line as a people we decided it was acceptable to treat people as badly as we treat these folks Screaming that someone has ruined your vacation because there are noeggs, hurling obscenities because there s noroom in the overhead bin Really